Responsible Gambling

Responsible Gambling at Legzo Casino Canada

At Legzo Casino, we believe that gambling should always be a source of entertainment — never a source of stress, harm, or hardship. We are deeply committed to fostering a safe, transparent, and supportive environment for every Canadian player who chooses to spend time with us. Whether you enjoy spinning the reels on progressive jackpots, playing live dealer blackjack, or placing bets on your favourite NHL teams, we want your experience to remain fun, controlled, and within your personal limits.

This page is written for you — not as a legal formality, but as a genuine commitment to your wellbeing. Please read it carefully, share it with someone you trust, and never hesitate to use the tools and resources described below.

---

Gambling Is Entertainment — And It Should Stay That Way

Most Canadians who gamble do so responsibly. They set a budget, play within it, and walk away when the session is over. But for some people, gambling can gradually shift from a fun pastime into something that feels compulsive or unmanageable. This can happen to anyone — it has nothing to do with willpower or character.

Recognizing the early signs of problem gambling is one of the most important things you can do to protect yourself and the people around you. Ask yourself honestly:

• Do you find yourself spending more money than you planned — whether that's a fiver or several hundred dollars in CAD?
• Do you chase losses, believing the next bet will win it all back?
• Have you borrowed money or sold personal items to fund gambling?
• Do you feel anxious, irritable, or restless when you are not gambling?
• Has gambling started to affect your relationships, work, or mental health?
• Do you hide your gambling habits from family or friends?

If you answered yes to any of these questions, please know that you are not alone — and help is available right now, in Canada, for free.

---

Our Responsible Gambling Tools

Legzo Casino provides a full suite of self-management tools so that you remain in control of your play at all times. These are available directly within your account and can be activated at any moment.

Deposit Limits

Setting a deposit limit is one of the simplest and most effective ways to keep gambling within a budget you are comfortable with. You can set daily, weekly, or monthly deposit limits in Canadian dollars (CAD) to ensure your spending never exceeds what you have decided in advance.

• Limits take effect immediately when they are.
• Increasing a limit requires a mandatory cooling-off period before the change is.
• You can request a limit from your account settings or by contacting our support team.

We strongly recommend setting a deposit limit as soon as you register — before excitement takes over in the moment.

Session Time Limits

Time can pass quickly when you are enjoying your favourite games. Session time limits allow you to set a maximum duration for each gambling session. Once your session limit is reached, you will be logged out automatically. You can set these limits by the hour or by the day.

Loss Limits

In addition to deposit limits, you can set a loss limit — a maximum amount in CAD that you are comfortable losing within a given period. Once that threshold is reached, your account will restrict further play until the next period begins.

Cooling-Off Period

Sometimes you need a short break without committing to a full exclusion. A cooling-off period lets you pause your account for a defined timeframe — ranging from 24 hours to several weeks. During a cooling-off period:

• You cannot make deposits or place bets.
• Your account remains intact for when you.
• The period cannot be cancelled or shortened once.

This tool is ideal if you feel your gambling habits are becoming a little too frequent and you simply want to step back and reset.

Self-Exclusion

If you feel that gambling is causing genuine harm in your life, self-exclusion is the most powerful tool available to you. Self-exclusion allows you to block yourself from accessing Legzo Casino for an extended period — from six months up to a permanent ban.

When you self-exclude:

• Your account is immediately.
• You cannot log in, deposit, or.
• Any pending bonuses are.
• You will be removed from promotional.

To activate self-exclusion, contact our responsible gambling support team directly. We will process your request promptly and without judgment. This is one of the most courageous decisions a person can make, and we support you completely.

If you choose permanent self-exclusion, your account will be closed indefinitely. You may request reactivation after a minimum of five years, and only after providing evidence of professional support.

Reality Checks

You can enable reality check reminders that appear on your screen at set intervals — every 30 minutes, every hour, or at a frequency of your choosing. These brief notifications show you how long you have been playing and how much you have spent, giving you an honest moment to pause and decide whether to continue.

---

Protecting Vulnerable Players

Age Verification

Gambling is strictly for adults aged 19 and over across most of Canada (18 in Alberta, Manitoba, and Quebec). Legzo Casino applies rigorous age verification procedures at the point of registration and during account reviews. Anyone found to be underage will have their account closed immediately and any funds returned.

If you are a parent or guardian, we encourage you to use parental control software to prevent minors from accessing gambling websites. Keeping devices password-protected and having open conversations about online gambling are also meaningful steps.

Protecting Yourself From Advertising

If you have self-excluded or are taking a break from gambling, you can request to be removed from all marketing and promotional communications from Legzo Casino. Simply contact our support team and we will update your preferences immediately. You should never receive bonus offers or promotional emails during a self-exclusion period.

---

Canadian Helplines and Support Resources

You are never alone. Canada has a strong network of free, confidential, and professional support services for people experiencing gambling-related difficulties. Reaching out is a sign of strength — and the right people are ready to help.

These services are completely free, available around the clock, and entirely confidential. You can speak with a counsellor by phone, and many services also offer live chat and text options. If you are in Ontario — Canada's largest regulated iGaming market — ConnexOntario can connect you with local mental health and addiction services near you.

If you are not in Ontario, your provincial health authority also has gambling addiction resources. Ask your family doctor, or call the national Problem Gambling Helpline at 1-888-230-3506 for guidance specific to your province.

---

Gambling and Mental Health

Gambling problems rarely exist in isolation. They are frequently connected to stress, anxiety, depression, loneliness, or other mental health challenges. If you are going through a difficult time in life — financially, personally, or emotionally — it may be worth taking a complete break from gambling until you feel more grounded.

There is no shame in asking for help. Many Canadians have walked this path and come out the other side with stronger support networks, healthier habits, and renewed confidence. Professional counsellors who specialize in gambling addiction understand what you are experiencing and are trained to help — without judgment.

---

Our Commitment to You

Legzo Casino takes responsible gambling seriously — not because we are required to, but because we genuinely care about the people who play here. Every tool on this page is available to you free of charge, with no penalties and no questions asked.

If you ever feel that gambling is no longer fun — stop. Use our tools. Call a helpline. Talk to someone.

We would rather lose a customer and know that person is safe than continue profiting from harm. That is the standard we hold ourselves to, and it is a commitment we renew every single day.

For any questions about responsible gambling tools, account restrictions, or support resources, please contact our customer support team — available 24 hours a day, seven days a week, in both English and French.